Weve Tried That Well Then We Try Again

When trying to first an Role app, you might get this error. Here are some things you tin attempt to fix the problem. We've listed the most common solutions outset, and so try them in order.

"Something went wrong" error when open Office app

Restart your device

Expect a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Command Console

How y'all get to the repair tool depends on your operating system. Cull your operating system from the drop-down listing below.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Apps and Features on the pop-up menu.

    Screenshot of start menu showing Apps and Features
  2. Select the Microsoft Office product you want to repair, and select Modify.

    Note:This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application past name.

  3. Depending if your re-create of Office is Click-to-run or MSI-based install, y'all'll see the following options to proceed with the repair. Follow the steps for your installation type.

    Click-to-run

    In the window How would you like to repair your Office Programs, select Online Repair > Repair to make certain everything gets fixed. (The faster Quick Repair option is likewise bachelor, but it only detects and then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and so click Keep.

  4. Follow the instructions on the screen to complete the repair.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel from the pop-upward menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, under Programs, select Uninstall a programme.

  3. Correct-click the Microsoft Office production you lot want to repair, and from the drop-down, select Change.

    Note:If you have a suite such as Microsoft 365 Family, Office Home & Educatee 2016, or Role Home and Student 2013, search for the suite proper noun, even if information technology's just a item application yous want to repair such as Word or Excel. If yous have a standalone awarding such as Discussion or Excel, search for the application name.

  4. Depending if your re-create of Office is Click-to-run or an MSI-based install, do the post-obit for your Office installation type:

    Click-to-Run installation blazon:

    In How would you similar to repair your Office Programs, select Online Repair to make sure everything gets fixed, and and so select Repair. (The faster Quick Repair selection is also available, but it but detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and then click Go along.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Beginning button Windows 7 Start button > Control Panel.

  2. From Category view, under Programs, select Uninstall a plan.

  3. Click the Office production you want to repair, and then click Change.

    Note:If you take a suite such as Microsoft 365 Family, Part Dwelling house & Student 2016, or Role Home and Student 2013, search for the suite proper name, even if information technology's just a item application you desire to repair such equally Discussion or Excel. If y'all have a standalone application such every bit Give-and-take or Excel, search for the application proper name.

  4. Depending if your copy of Role is Click-to-run or an MSI-based install, do the post-obit for your Office installation blazon:

    Click-to-Run installation blazon:

    In How would you similar to repair your Office Programs, select Online Repair to make sure everything gets fixed, and and so select Repair. (The faster Quick Repair option is also bachelor, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and so click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

Uninstall and reinstall Part

Uninstall Office using easy fix

  1. Select the button below to download and install the Part uninstall support tool.

    Download

  2. Follow the steps beneath to download the uninstall support tool according to your browser.

    Tip:The tool may accept a few minutes to download and install. Subsequently completing the installation, the Uninstall Function products window volition open up.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open up.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the lesser of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the popular-upwardly window, select Relieve Fileand then from the upper-right browser window, select the downloads pointer > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    Afterwards y'all restart your computer, the uninstall tool automatically re-opens to consummate the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office yous want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Part 2021 | Office 2019 | Part 2016 | Function 2013 | Part 2010 | Part 2007

Having trouble installing Role? Utilize the offline installer

If you're notwithstanding having problem installing Office using the steps in the install manufactures shown higher up, try using the offline installer.

The Office offline installer may assist bypass potential proxy, firewall, antivirus, or Net connectedness issues that might occur during an Office installation.

For steps to install an offline version of Function, run across Use the Role offline installer and select the correct tab for your version of Office.

Need more assistance?

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Source: https://support.microsoft.com/en-us/office/-something-went-wrong-error-when-you-try-to-start-an-office-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17

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